CampbellReith Enhances Project Visibility and Profitability Through Unified Practice Management

CampbellReith uses Milient Project Flow, previously known as Rapport3.

CampbellReith, an independent firm of consulting engineers established in 1960, needed a user-friendly system to streamline project costing and financial processes. Their previous system, JMS, was difficult to navigate, limiting their ability to manage key project data effectively and preventing them from getting meaningful insight into project profitability.

Partner Jamie Siggers explains: “Before Project Flow, we were using a system called JMS, which engineers had put together. It was very old-fashioned and hard to navigate. We only used a small part of its functionality because it was too clunky and didn't meet our needs."

CampbellReith needed a modern platform that would simplify costing and financial reconciliation, improve operational efficiency, and offer better visibility into utilisation and resource planning.

Choosing Milient

CampbellReith reviewed multiple options before selecting Project Flow, ultimately choosing it due to its usability, functionality, and strong customer support.

Jamie recalls: “The engagement and communication we were getting from Project Flow, specifically from Danielle and Liam, was one of the main reasons why we initially decided to choose Project Flow.”

He continues: “Working with a smaller team, we felt like we had more say in decision-making. Moreover, the ability to tailor Project Flow according to our needs was another factor in our decision-making.”

Switching away from JMS provided immediate improvements in navigation, reporting and communication, giving CampbellReith a system far better suited to their financial and project delivery needs.

Project Flow’s costing module supports CampbellReith’s financial planning, utilisation visibility and efficiency.

Jamie notes: “Project Flow enabled us to see our utilisation base. With Project Flow, we are able to efficiently and effectively see what our costs are. Project Flow has most definitely helped us review and improve resource efficiency, resulting in more profit.”

Timesheets have been particularly transformative:

“Project Flow’s timesheets are integral to our business. We have been able to demonstrate where we potentially have a project that’s going to make a loss running over several years... Timesheets help us see if our people are too busy in one month or not. It is critical for us as a business. It always surprises me when businesses don’t want timesheets.”

Efficiency gains have directly improved productivity:

“Project Flow has significantly improved our utilisation. It increased our productivity by increasing our efficiency, which improved the way we worked and delivered items.”

Jamie explains how this uplift has shaped broader business focus:

“It allowed us to efficiently streamline the business therefore, it allowed us to focus more on the strategic issues. Since adopting Project Flow, our operations started running more smoothly and efficiently”.

Integration and Support

CampbellReith values both the software and the support behind it.

Jamie shares:
“When we contact the Project Flow team with a problem, they respond and solve it quickly... If we went for a massive company, we wouldn’t have received the attention that we get from the Project Flow team”.

And when asked what he would say to prospective users of Project Flow, Jamie’s advice was simple:

“Go for it!”