Get started in the best way possible

As you move from sales to the Onboarding Team, we ensure a smooth start to your journey with us. At this stage, Milient holds an internal meeting to carefully select the onboarding specialist best suited to meet your specific system needs.

In collaboration with your personal onboarding contact from Milient, you’ll plan the onboarding process in detail. We’ll send you a template for the initial setup, which will guide the process.

Once we receive the completed template, we’ll configure the system based on the provided data, ensuring that projects, personnel, and other key elements are ready for the next phase.

Your onboarding contact will guide your designated superuser through a detailed walkthrough of the system, ensuring it’s configured to fit your specific needs.

During this step, your superuser gains a deeper understanding of the workflow and can collaborate with the onboarding contact to make any necessary adjustments.

Your superuser takes the lead on internal training, guiding colleagues through the system as it goes live. Meanwhile, your onboarding contact remains available and on standby for any urgent matters.

A follow-up meeting is scheduled 2-3 days after GO-Live to ensure everything is running smoothly and according to plan.

In this stage, we finalise the setup of all the integrations.

Invoicing:

You’ll receive training, and we’ll set up the invoicing integration to get it ready for use. When the time comes to send your first live invoice through the system, your onboarding contact will be available to assist if needed.

Salary (optional): 

We’ll set up the salary integration and map wage types to ensure that exported data is correctly handled by your payroll system. This step also includes a brief training session to help you get started.

With everything now up and running, your onboarding contact will meet with you to review the system and ensure everything is functioning as expected.

This meeting provides an opportunity to confirm that all your needs have been met and to address any final adjustments.

Once everything is confirmed to be running smoothly and all onboarding questions are addressed, you’ll transition from the Onboarding Team to our highly skilled Support Team. From here on, they’ll be your go-to for any future questions or assistance you may need.