Enhanced Knowledge Management and Collaboration

Michael Laird Architects use Milient's Knowledge Portal, previously known as Flo10.

Faster access to best practice information and establishing easy-to-follow workflows has become increasingly important to MLA. Milient's Knowledge Portal has been introduced across the practice to further strengthen practice communications and project compliance.

Garth Fitzsimons, Director at MLA, explains: “Over the past few years we have improved our structure and processes including operations, support, and management. We needed a solution to help manage the vast amount of information required across construction projects and we want to learn from our experiences”

Strategic Implementation of Milient

With a clear strategy and value proposition at MLA which puts their clients’ needs at the centre, Nick Gunn, IT Director, adds:

“We need our team to be efficient and respond successfully to challenges. No other system ticks the boxes like Milient does in terms of Knowledge Management.”

Future Development and Expansion

In terms of next steps, Milient has had a universally positive reaction and the capabilities will be extended to further empower the MLA team.

“We are now building on staff responses to create more content in select areas of the practice. It’s also going to be extremely useful to introduce the exemplary gallery of 'feature' projects to give an easy way for everyone to find examples, key documents and images, and lessons learned”
- Nick Gunn, IT Director