Jestico + Whiles uses Milient's Project Flow, previously known as Rapport3.
In 2008, Jestico + Whiles recognised the need for a robust project database that could connect projects and people across the business. Without a centralised system, data was fragmented and unreliable, making it difficult to derive meaningful intelligence.
“One of the biggest issues for us when we first began looking for a project management system was that we didn’t have a project database that included all project information and contact details”, explains Darren Carroll, IT Manager. “Although we did have a contacts database delivered through our intranet, users were still maintaining their own discreet data in Excel and Outlook on their computers.”
This approach made it challenging to maintain accurate contact information and prevented valuable connections between projects, people, and business intelligence. A centralised system was required — one that could consolidate data, improve quality assurance, and create meaningful relational insights across the practice.
Choosing Milient
During their search, the team evaluated several systems. Milient’s Project Flow stood out for its usability and migration capabilities.
“The usability of the user interface especially stood out as being intuitive and well thought out”, remembers Darren, “but there were a number of other benefits that made Project Flow the right choice for us, one of which was the ease with which we could get our data into the system”.
With existing project and contact data stored in various formats across the business, a smooth migration process was critical. Milient supported the full cleansing and import process, ensuring the system delivered immediate value.
“We could hit the ground running, and that was a quick win for us”, says Darren. “Another plus associated with Project Flow was the OpenAsset integration module, which allowed us to integrate our existing OpenAsset digital asset management system with Project Flow”.
