Costello Medical Improves Visibility and Reporting Through a Flexible, Collaborative Project Management Platform

Costello Medical uses Milient's Project Flow, previously known as Rapport3.

From the outset, Costello Medical wanted more than just a standard project management system. They were seeking a solution that could cater to the unique needs of their industry and business model, while delivering clear and accessible information without disrupting day-to-day operations.

As Michael Darvell, Finance Director , explains: “From the beginning, it was refreshing to talk to Milient, as they were honest about Project Flow’s capabilities, whilst being open to developing and adapting the software to our specific needs. It was about finding a solution for Costello Medical, not ‘sell, sell, sell.”

With a growing team and increasingly complex projects, Costello Medical needed a system that would evolve with them rather than constrain them.

Choosing Milient

From the early stages, collaboration and transparency played a central role in the decision to move forward. The Milient team worked closely with Costello Medical to understand their workflows and identify where bespoke functionality would be required.

Regular communication and feedback loops ensured the system was aligned with how the business operated, rather than forcing the team to adapt to rigid software constraints.

Michael notes: “We had a great relationship with the Milient team - they were always in touch and available when we needed them, whilst dealing with any problems quickly and efficiently on the other end.”

Benefits of Milient

A critical requirement was to ensure minimal disruption for staff during the rollout. With over 100 employees, Costello Medical needed an intuitive system that could be adopted quickly and confidently across the organisation.

Positive feedback from teams highlighted immediate improvements in accessibility, communication and visibility.

“Finding information on client projects used to involve a lot of digging. Now our project managers can have information available to them immediately, with the reports easy to explore and analyse, all in one place. Many of our staff can’t wait to explore the benefits more!”

By centralising project data and making reporting easy to navigate, Project Flow has helped save time across multiple business functions.

Integration and Support

Project Flow has become more than an operational tool — it plays a key role in helping Costello Medical analyse and understand its own business performance.

Michael explains: “Project Flow is a quick and powerful reporting tool that efficiently analyses our business development in a way that would take hours of our time otherwise. Milient is receptive to our ideas, quick to respond and act on our requests as efficiently as possible. They are happy to refine the software until it is the optimum for our unique business style. We would most definitely recommend Cubic to other businesses, as everything from the customer service to the software and its implementation was excellent and efficient.”

Ongoing refinement and responsiveness from the support team have reinforced the partnership approach that Costello Medical values.