From the outset, Sybarite experienced a highly tailored implementation process focused on aligning the system with their specific workflows and departmental needs.
Natasha explains: “Milient carefully selected which project manager would be the best fit to help get the most out of the software and customise it to our specific needs. It was clear our project manager had extensive experience and worked heavily with the software. They knew exactly what we were looking for and came in with solutions and recommendations that met our business needs.”
Ensuring value across the entire business, not just leadership, was a core objective.
“Our project manager discussed with me the overarching needs of the business and the requirements of each department, which ensured we had the most appropriate system configuration for the business.”
The transition itself was smooth and collaborative.
“We had a brilliant project manager in Joanna, supported fabulously by one of Project Flow’s consultants, Isaac. The implementation process felt seamless; we worked very well together to deliver a solid business platform.”
Benefits of Milient
With Project Flow in place, Sybarite began to see improved engagement and visibility across project teams quickly.
Natasha shares: "In terms of project management, the architects are engaging with it. They haven’t been able to see real-time labour costs against fees with our previous product, but I think they’re finding it quite informative. Project Flow for architects is far more intuitive, and they’re seeing and experiencing that benefit.”
Sybarite has also benefited from integrating Project Flow with Microsoft Power BI to unlock deeper insight.
“The Power BI integration has been very helpful. The team have really engaged with it, and they’ve learned how to use it to help themselves a little more and gather further insights.”
Integration and Support
Ongoing support and training have been central to Sybarite’s positive experience.
When asked about working with the team, Natasha commented: “It’s been brilliant. The Project Flow team is responsive, familiar and collaborative.”
Training ensured rapid adoption across the business:
“Everybody benefited greatly from the training as they quickly grasped the product. We also knew that if anyone needed help afterwards, they would have been hand-held through the process by the Project Flow team.”
Continuous Development
As a platform built specifically for the AEC industry, Project Flow’s continued evolution was a major factor for Sybarite.
Natasha explains: “Project Flow is clearly designed for the AEC industry, so it can be tailored to your specific needs. It is developed with clients in mind. The Project Flow team is open to client feedback, suggestions and recommendations. It’s both a collaborative and symbiotic relationship in a way.”
Looking ahead, Sybarite see the relationship as a long-term partnership:
“We just want to continue that journey with you to help us ensure that we’ve got the right technology for our business, and we want to see the software grow. The more the team collaborates and speaks to people across the industry, the more beneficial the product will be for all Project Flow clients. We want to be a partner to ensure that it continues to be the best product for the industry.”
Final Thoughts
“The software is intuitive, a hub that you can bolt on so many different things to, and it will hopefully continue to develop and improve. That’s what I’m hoping. I’ve already seen improvements, but I want to continue to see them. As long as it continues to be developed to move with our business needs, I’ll be perfectly happy!”
