Improved Compliance and Communication

SDS use Flo10, which is now part of Milient's brand.

Prior to implementing Flo10, the Information Management System (IMS) at SDS consisted of a Quality Management System (QMS) manual and process flow charts. Although staff received training, there was no integrated system to combine day-to-day project operations with compliance tasks, relevant procedures, and helpful guidance.

Flo10 enhances communication efficiency by automatically alerting project leaders to key tasks requiring attention, including approvals. This increases engagement and is more efficient than relying on email.

Easy Access to Helpful Guidance

SDS maintains a library of valuable best practice guidelines and templates. Previously, Project Managers might not be aware of available resources. With Flo10, useful guidance is easily accessible for each associated task. For example, a Project Manager needing a fire engineering consultant can instantly access the latest standard brief and supporting information.

“This removes any potential uncertainty and helps disseminate knowledge across SDS.” - Rob Shepherd, Operations Director at SDS

Positive Team Feedback

The team’s initial feedback on Flo10 has been positive. Beyond core project management, Flo10 supports other important processes, such as managing frameworks, subconsultants, and fostering collaboration between disciplines and offices.